Returns & Exchanges

At Taza Chocolate, we stand behind the quality of our stone-ground organic chocolate and want you to be completely satisfied with your purchase. If your order arrives damaged or incorrect, please contact us within 14 days of receipt for a replacement or store credit.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please check your chocolate for any signs of heat damage, breakage, or order inaccuracies.

• 2.
  Contact Support

  Email our guest services team with your order number and a brief description of the issue to initiate your claim.

• 3.
  Provide Documentation

  Include clear photographs of the damaged product and the shipping packaging to help us improve our transit methods.

• 4.
  Receive Resolution

  Once approved, we will process a replacement shipment or issue a store credit refund within 3-5 business days.